Call Center Depot – 20 main points
Call Center Depot (CCD) is a full-service consulting group. It assist our clients with:
1. Competitive Benchmark Audits
2. Call Center Assessments
3. Call Center Assessments
4. Six Sigma in the Call Center
5. Call Center Certification
6. Workforce Stability (Turnover Reduction) Assessments
7. Agent, Supervisor, Manager, and Executive Training
8. Call Center Quality Assessments
9. Customer Feedback Programs
10. Quality Program Creation
11. Telephone Systems: Assessments, Acquisition, Integration
12. Process Improvement
13. Outsourcing Selection and Project Management
14. Site Location
15. Strategic Planning
16. Disaster Recovery Planning
17. HR Practices
18. Training Audits and Evaluation
19. Workforce Management Evaluations
20. Voice and Internet System Testing, and more
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