Try to imagine a call center. First we see is a big room full of cubicles, desks, and customer service reps (CSRs) answering their telephones with their headsets on. We also imagine clients and customers calling into a queue and waiting for the next available rep. Besides, we think of call center customer service as how fast the CSRs answer the telephone calls – the longer the wait time, the worse the customer service is perceived to be.
However, call center customer service goes far beyond that. Here a business answers the phone when a client calls. And it can be a small business with just one or two employees or a big business with thousands of CSRs manning the phones. Nevertheless, if you have ever answered the phone at your place of business you have provided customer service at a call center.
But you don't have to forget one thing. That is if you answer the phone, you are providing customer service. That’s why, you should be accessible to your customers, solve their problems, sell them what they need. Moreover, it has to be done in a timely manner. Customer service is not only done by large businesses with an army of service reps, but also by every small business professional, sales person, and business owner.
Every time your business phone rings it is an opportunity to provide exceptional service to a customer. Remember that you have to be well-mannered and polite. Be sure, your customers will love you for it.