Patents

Learn about the patents that cover technologies and activities of the call center.
Patents

Each technology and almost each activity of the call center is covered with a certain patent. There are patents that relate to handling and transmitting calls, automated call center systems, call center devices and methods of their usage, virtual call center operating, customer service representatives monitoring, caller queue processing, call waiting and even the ways ti optimize the processes and activities of the call center.

Ronald A. Katz is one of the early inventors, whose works are connected to this field. This inventor personally holds more than 50 patents that are related to such productive ideas as toll free numbers, automated call distribution, automated attendant, voice response unit, computer telephone integration and speech recognition. Mr. Katz has licensed his patents to more than 100 companies including AT&T, IBM and Citibank, and because of his aggressive legal tactics has been characterized as a patent troll.

All the patents that have some relation to the call center operating can be found on the web-site www.freepatentsonline.com.