There are many offshore call centers. And India and the Philippines offshore call centers are fast becoming the two countries of choice for doing business with U.S. companies simply because of the language.
So, the most recent concern has been a proliferation of offshore call centers in these locations lack qualified managers. And the average age of project manager and Call Center Operational Director is in the early twenties in many of these offshore call centers. However, price without efficiency is useless in an offshore call center model.
Nevertheless, pricing plays a significant role in capturing business for any offshore call center. Currently, it ranges anywhere from $8.00 per hour in Egypt to as much as $17.00 in the Philippines. Besides, offshore pricing is very competitive.
As connectivity to the Internet is available throughout most countries, that's why, in those less developed areas, satellite communications can be found. Main cities throughout the world have undersea and fiber optic cable connected to major communication centers.
There are hundreds of off shore call centers that offer some type of call center services. You have to research and select the best company to work with. Be sure this is the key to a flourishing outcome.