6. Predictive Dialing
An Automated system dials the numbers and passes on the information only after it gets a positive response.
7. Smart Message Dialing
You can use this dialing for placing calls, and for playing prerecorded messages to callers.
8. Call Monitoring
Call center managers and supervisors can record and monitor the calls that have been made, while administrators can listen in and teach correct methods of pronunciation to employees.
 9. Automated Dialing
This allows making calls without manually dialing the number and save time.
CTI applications are a boon for call centers, as they cut down on time spent on repetitive manual dialing. They also use intelligent menu prompts to get callers to the right place, instead of having an employee attend to all their calls. Low cost phone systems need a separate CT system to be installed but high-end phones have embedded CT compatible technology.
There are many business telephone systems for call centers. They are available in many price ranges and designs. So, you can choose one that suits your business the best. You may also consult a business advisor if you need help in selecting and installing a good business telephone system in your call center.
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