Call Centers are those centers that are needed for businessmen. If you are one of them, then try to use advanced business phones for your business needs and feel the difference. Such advanced phone systems like CTI are ideal for call centers and other companies that depend heavily on phones for business.
Call Center Business Phones have their features and you have to know them to choose from. You can opt for call forwarding, integrated software, smart messaging, and call recoding and other features. The following are some important features of business phones for call centers.
1. Call Forwarding
Call forwarding helps employees by redirecting calls to the concerned employee, wherever he or she may be.
2. Computer Telephony
With this feature you can integrate computer systems with the telephone network. This integrated technology handle incoming and outbound calls better. If you want to install CT systems, you need to buy them separate from telephone systems. But you also need to select the software you require.
3. Auto Attendant
Automatic messages can be created through this feature to answer phone calls. The callers are redirected to the appropriate slot or employee through a series of questions and menu options. And auto attendant can handle multiple calls simultaneously.
4. Dialing Preview
This allows managers to view the information related to the call and decide whether to make the call or not, before making the call.
5. Progressive Dialing
It is possible for the call manager to view call information while the call is in progress.