For instance, line of call center headsets reject background noise while focusing on the frequency range of speech for telecom equipment. The microphone boom placement on the call-center-tested SH350 is placed optimally for accurate speech pickup and rejection of ambient call center noise. The rear and sides of the microphone are far less subject to the constant loud chatter of the call center environment as well as keystrokes, managers and other agents at adjacent stations. This reduction in noise defeats competition among agents and dramatically reduces the noise floor on a call and in the contact center.
Some other wireless options such as the BW900 adapt seamlessly to the environment, whether loud or soft. The exclusive noise reduction technology, Adaptive Intelligence™, uses a complex digital signal processor to eliminate incoming and outgoing noise automatically all while preserving the speech of the using parties. If moving from one dynamic noise environment to the other, the headset automatically compensates according to the unique environment and the users’ preferences.
Keep in mind that the same resources used to develop award winning microphones for world concert tours, recording studios and global events such as Live 8 are used to perfect their contact center headsets.
Even if it is impossible to completely eliminate noise in the contact center, headsets provide an inexpensive way to reduce the noise floor with immediate results.
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