How to eliminate noise in the call center?
If you work in the call center, the need to communicate with customers in a clear, consistent and effective manner is the top priority. As well as the need to provide a good customer experience comes the need to reduce noise in the call center.
The noise a caller hears on the other end of the phone can indeed have a negative impact on the callers experience and their impression of that company. If a call center is noisy it can be perceived as disorganized perhaps even too busy to care for the customers actual needs, or just be a discomfort for the caller who is fighting be heard over others.
Moreover, noise in the call center hinders efficiency. If the equipment is noisy and call center acoustics allows calls to drag on, it can result in more time spent on the phone asking callers to repeat information -- further frustrating them as well.
It becomes an even bigger issue as agents compete with one another, further increasing noise levels, and allowing it to balloon into a giant issue in the call center space.
The major contributor to noise reduction in the call center is Headsets. They help to reduce noise on both the receiver and transfer ends.
Usually, headsets equipped with noise canceling microphones and digital signal processing technology for reducing noise, bring to the call center the ability to communicate with callers without putting their business in jeopardy because of noise.