6 Exit strategy
If you don’t know how to finish the project, don’t even start it! Sometimes vendors that have weak business models give up operating because of insufficient funds. Try to plan what you will do if such thing happens to your vendor. It will be much easier to control the activity of the company if you are prepared for different situations.
7 Constantly evaluate
Set Key Performance Indicators (KPIs) and constantly evaluate them. Tight management will prevent your company from different problems. It will always be much easier to carry out a project if the KPIs are understood straight from the very beginning.
8 Own the strategy
The best outsourcing American companies can determine and deliver your call center strategy for your company. But not many offshore vendors have the same ability. Control the strategy and determine a clear execution plan for your vendor.
9 Be sceptic
It is better to assume that the success your company will attain will be limited and that things might go wrong. Try to check on partners you are working with to avoid undesirable consequences.
10 Two way benefit
Your account has to be rewarding for the vendor. If it is unprofitable, the level of service you will receive will be sub-standard. You definitely need to ensure you receive your money’s worth but there must be a limit. If the offshore outsourcing is executed efficiently, it can be a two way benefit for the client and the vendor. For example, costs in many Asian countries are very low and every company can benefit from outsourcing, the quality of which can be high.
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