As companies want to make their investments in IP telephony, voice recording and screen communications is becoming a usual practice. Businesses are choosing to record all or almost all of their calls for responsibility managing, excellence guarantee, regulatory necessities, and safety matters.
IP call recording is different from conventional call recording in that it captures voice and data packets from a distance port opposed to tapping audio from phone line extensions or from the PSTN trunks coming in the structure from the main office.
IP recording is also software based and is often cheaper than conventional recording as it doesn’t have to tap telephone lines and frequently needs a smaller number of servers.
Centralized Recording and Administration
IP call recording solutions have a number of benefits over conventional recording systems. A few of the numerous advantages of IP telephony comprise the capability to decrease operating costs, enhance flexible scheduling requirements, and choose from a superior group of experienced agents – without the constraints of geographic borders – by involving home agents.
IP recording and centralized call excellence administration and training guarantee the same level of excellence control and brand name security as with the use of conventional agents in brick-and-mortar facilities.
Owing to its central recording and system supervision capabilities, IP call recording is perfect for businesses with numerous distant or satellite sites, affiliated companies, or staff working from home. Different from conventional call recording, IP call recording facilitates central recording in dispersed businesses. You may effortlessly manage the whole system from any place on the network.