You can ask any answering service owner about the biggest challenge that they face today. You'll hear that these are employees. Employers always wanted to find employees to work. Nowadays we are able to solve this problem, because technology has delivered these answering service owners a new option. And this is the stay at home operator.
VoIP services allows an answering service operator to log on easily and work off premise with the same advantages as an operator has in the war room of the call center. There are some advantages to such technology and call centers that have performed these advances are seeing main changes. However, some of these answering services practically had to plead for employees and the pickings were slim.
Besides, it allows the answering service to be able to fill peak time periods and cover absenteeism more rationally. And this is one more advantage to stay at home operator. And there are also offices that will staff overnight shifts with work at home operators.
Some offices have been slow to embrace this type of technology and the other offices unwillingly use this technology only for emergencies or supervisory tasks. Nevertheless, there is a common misunderstanding that these operators are more not easy to control. And there is one more that the only way to run a call center is from a centralized location. The advanced statistical reporting capabilities that most answering services possess, coupled with voice recording technology allow to control these employees easily as they would be in your office.
However, such answering services that use at home operators continue to thrive. And the others are following their lead. At home operators now make up the fastest growing part of employees in the answering service industry. Moreover, this new tendency seems to be a choice to foreign outsourcing. Stay at home agents seem to be the tendency of the future. This is because of the advantages offered to work at home operators, answering service owners and the industry as a whole.